SHIPPING
Shipping
At Gem, we strive to provide you with a seamless and delightful shopping experience, including our shipping process. We understand the excitement of receiving your sustainable jewelry pieces, and we want to ensure that they reach you safely and efficiently. Here's everything you need to know about our shipping
Fast and Reliable Delivery:
We partner with trusted shipping carriers to ensure your jewellery arrives in a timely manner. Our team works diligently to process your order quickly, and once it's ready, we hand it over to our shipping partners for swift and reliable delivery to your doorstep.
Secure Packaging:
Your jewelry deserves the utmost care, which is why we use secure and protective packaging. We take special precautions to safeguard your precious pieces during transit, ensuring they arrive in pristine condition. Rest assured that every step is taken to protect your jewelry until it reaches your hands.
Tracking Information:
We believe in transparency and want you to stay informed throughout the shipping process. As soon as your order is on its way, we'll provide you with a tracking number. You can use this number to track your package's progress, giving you peace of mind and the ability to plan for its arrival.
International Shipping:
We understand that our sustainable jewellery lovers span the globe, which is why we offer international shipping to bring our pieces to you, wherever you may be. Please note that international shipping times may vary depending on the destination country's customs procedures and regulations.
Sustainable Packaging:
Our commitment to sustainability extends to our packaging materials. We prioritize eco-friendly packaging options, minimising waste and environmental impact. From recycled boxes to biodegradable and recyclable materials, we ensure that our packaging aligns with our values of preserving the planet.
Dedicated Customer Support:
We're here for you every step of the way. If you have any questions or concerns about your order or shipping, our friendly customer support team is ready to assist you. Simply reach out to us, and we'll be delighted to help.
We take pride in delivering your sustainable jewelry with care, ensuring a delightful unboxing experience. We appreciate your support of our brand and commitment to sustainability. Shop with confidence, knowing that your jewelry will be shipped to you securely and efficiently.